Renew, update, replace or cancel your Companion Card

Renew your Companion Card

A Companion Card is printed with an expiry date and is valid for 5 years. After this period, the cardholder will need to renew their card.

A reminder letter and Companion Card renewal form will be sent to the cardholder 6 weeks before the card expiry date. If you do not receive your letter and form, contact the Companion Card program.

You should check you continue to meet the eligibility criteria before you complete a renewal form (PDF, 207KB), (DOCX, 38KB).

There are 2 ways you can submit your renewal form:

Visit one of our Queensland Government Service Centres (QGSC):

• Brisbane QGSC
  Upper Plaza (access via the corner of George & Charlotte Streets)
  33 Charlotte Street
  BRISBANE  QLD  4000
• Cairns QGSC
  William McCormack Place Ground Floor
  5B Sheridan Street
  CAIRNS  QLD  4870
• Maroochydore QGSC
  Mike Ahern Centre
  Ground floor
  12 First Avenue
  MAROOCHYDORE  QLD  4558

OR

Post your signed renewal form and photos to:

• Companion Card
  Smart Service Queensland
  PO Box 10817
  BRISBANE ADELAIDE STREET QLD 4000

Replace your Companion Card

If your card is lost or damaged you can request a replacement card.

Update cardholder details

If you have changed your contact phone number or address, or your informal decision maker has changed their contact details, you can update your details.

Moving interstate

If you are moving interstate, you can release your Companion Card details to the program in your new state of residence and you will be issued a new card.

Cancel your Companion Card

If you are no longer eligible for a Companion Card or wish to advise of the death of a cardholder, contact the Companion Card program.

Change of name

To obtain a card in your new name you will need to contact the Companion Card program and a form will be sent to you. To complete the form you will need to provide a photocopy of supporting documentation such as:

• change of name certificate
• marriage certificate
• driver licence.

Contact the Companion Card program

Email: companioncard@smartservice.qld.gov.au

Phone: 13 QGOV (13 74 68)